EXPERIENCE

Career Timeline

Enterprise IT operations experience, reinforced by hands-on infrastructure work through my Enterprise Infrastructure Lab, where I design, build, and administer Windows Server, identity, virtualization, and networking systems independently — distinct from the enterprise environments I support professionally.

Professional Experience

Technology Operations Associate

Wells Fargo · Irving, TX
Full-timeFeb 2022 – Present

Core Technologies

Microsoft IntuneVMware HorizonCitrixWindows 365Microsoft 365Active DirectoryBlackBerry UEMServiceNow
  • Administer and support enterprise endpoint infrastructure across business-critical financial operations, maintaining a 100% quality score on reviewed support tickets in this role
  • Operate and troubleshoot Windows 10/11 endpoints, Microsoft 365, VMware Horizon virtual desktops, Citrix, and Windows 365 Cloud PCs in a large-scale enterprise environment
  • Support and troubleshoot Microsoft Intune and BlackBerry UEM device-management issues, including enrollment, access, compliance, and device-related incidents
  • Manage Active Directory identity and access issues — account provisioning, authentication, and permissions — via ServiceNow and enterprise remote support tooling
  • Partner with infrastructure, identity, and desktop engineering teams to resolve escalated incidents and improve service delivery workflows
Enterprise Infrastructure Lab →

End User Support Specialist

Amentum · Fort Worth, TX
Full-timeOct 2020 – Jun 2021

Core Technologies

Azure AD / Entra IDMicrosoft 365PowerShellWindows AdministrationIdentity ManagementMicrosoft SCCM
  • Supported Windows workstations and Microsoft 365 / Azure Active Directory (Entra ID) access for a globally distributed enterprise workforce
  • Directly provisioned and supported Active Directory and Microsoft 365 accounts, using prebuilt PowerShell scripts to execute account creation as part of established account-creation workflows
  • Used Microsoft SCCM for remote endpoint support, software installation workflows, and Windows workstation imaging
  • Managed enterprise mobile device management (VMware AirWatch) and Cisco IP phone configuration across a distributed workforce
  • Resolved hardware failures, software issues, and multi-factor authentication problems, maintaining secure access across a geographically dispersed organization
Enterprise Infrastructure Lab →

Technical Support III (Contractor)

Bank of America · Irving, TX
ContractApr 2020 – Oct 2020

Core Technologies

WindowsActive DirectoryHardware LifecycleEnterprise Troubleshooting
  • Delivered Level II enterprise troubleshooting for Windows laptops, virtual machines, and Chromebooks in a high-volume financial services environment
  • Resolved escalated hardware, software, and Active Directory account issues using BMC Remedy and enterprise remote support tooling

Service Desk Analyst I

Amynta Group · Bedford, TX
Full-timeJul 2018 – Mar 2020

Core Technologies

WindowsActive DirectoryHardware LifecycleServiceNowEnterprise Troubleshooting
  • Provided Windows systems and Active Directory account support — Tier 1/2 troubleshooting across desktops, printers, and core business applications
  • Supported the imaging and deployment of more than 600 Windows 10 workstations as part of a company-wide endpoint deployment initiative
  • Authored knowledge base documentation to standardize troubleshooting and reduce repeat incident volume
  • Triaged and routed ServiceNow incidents to the appropriate support teams, maintaining SLA compliance

Volunteer Experience

IT Support Specialist

West Freeway Church of Christ · Fort Worth, TX
VolunteerSep 2017 – Present

Core Technologies

Ubuntu ServerNginxASP.NET CoreUmbraco CMSDNSSSL/TLSNetworkingAudio/Visual Systems
  • Own DNS and SSL/TLS certificate management for the organization's public web presence, alongside hosting operations for the beta deployment ahead of full production cutover
  • Architecting and developing a website on ASP.NET Core (.NET 10) and Umbraco 18 CMS, deployed to Ubuntu Server as a systemd-managed beta service behind an Nginx reverse proxy
  • Manage day-to-day IT infrastructure — desktops, network connectivity, and livestream audio/visual systems — supporting weekly live production events
  • Administer the organization's GoTo Connect PBX phone system and provide ongoing production support across all managed systems
Church Website Case Study →

Related Independent Project

Professional Email Infrastructure →